Your Home Support Team
Home Concierge
Every question answered, every step supported. Get instant help from our AI assistant or connect directly with your dedicated advisor.
Instant AI Assistance
Home Concierge
Beyond Intelligence powered
How can I help you today?
I can answer questions about your project, timeline, financing, and more.
Your Advisor
Rachel Torres
Home Design Advisor
Common Questions
Can't find what you're looking for? Ask our AI assistant or message your advisor directly.
How long does the installation process take?
Most projects are completed within 45-90 days depending on scope. Your advisor will give you a precise timeline once measurements and orders are confirmed.
Can I change my selections after placing an order?
Changes can be made up to 5 business days after order confirmation at no charge. After that, a change fee may apply based on the item and stage of production.
What does the BeyondCare Protection Plan cover?
BeyondCare covers product defects, installation workmanship, and includes an annual home check-in for the duration of your plan (2 or 5 years).
How does financing work?
We partner with trusted lenders to offer flexible home renovation financing. Most approvals happen within minutes, and you can apply directly through your hub.
What if I want to add a room to my project?
You can expand your project scope at any time before installation begins. Visit the Projects page or contact your advisor to add new rooms and items.
Do you offer virtual design consultations?
Yes - your advisor can meet with you virtually or in person. Book directly through your hub or call us to schedule.
Ready to move forward?
Your project is waiting. Review your quote or continue building your plan.